This Privacy Policy explains what information Chat & Vent ("the App", "we", "us") collects when
you use our anonymous chat and matching service, and how that information is used. By using the
App, you agree to the collection and use of information as described here.
1. Information We Collect
- Account information — your email address and name via Google Sign-In, or a
backup password you set yourself. We never see your Google password.
- Profile information — the display name, age, gender, and country you choose to
provide when setting up your profile.
- Chat content — messages you send are stored so they can be delivered and so
your conversation history is available when you reopen the app.
- Device information — a device identifier, device model, operating system
version, app version, and a push-notification token, so we can deliver notifications and keep
your account secure.
- Usage and performance data — technical information such as connection quality
and app activity, used only to analyze and improve the App's performance and reliability.
- Approximate location — we only know the country you select in your profile; we
do not collect GPS or precise location data.
2. How We Use Your Information
- To operate the core service: matching you with other users, delivering messages, and
maintaining your friends list.
- To analyze app performance and usage patterns, so we can improve speed, reliability, and the
overall experience for you.
- To send you notifications about new messages, matches, and friend requests.
- To keep the community safe — reviewing reports, enforcing blocks, and taking action against
accounts that violate our Terms of Service.
- To respond to you if you contact us for support.
3. How We Share Information
We do not sell your personal information to anyone. We share information only in these limited
cases:
- Other users only ever see what you put in your profile — your display name,
age, gender, and country. Your email, phone, and account details are never shown to other
users.
- Service providers — we use Google/Firebase to handle push notifications and
Google Sign-In. These providers process data on our behalf and are bound by their own privacy
obligations.
- Legal reasons — if required to comply with a legal obligation, or to protect
the rights, safety, or property of our users or the public.
4. Data Retention & Deletion
We keep your information for as long as your account is active. You can delete your account at any
time from within the App. Some limited records (such as those related to bans or safety reports)
may be retained after deletion, solely to prevent abuse of the platform.
5. Children's Privacy
The App is not intended for anyone under the age of 13, and we do not knowingly collect information
from children under 13. If you believe a child has used the App to create an account, please
contact us and we will take appropriate action.
6. Your Rights
You can access, correct, or delete your personal information at any time through the App's
settings. If you need help exercising these rights, contact us using the details below.
7. Security
We take reasonable technical and organizational measures to protect your information. However, no
method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update
the "Last updated" date above. Continued use of the App after changes means you accept the updated
policy.